Terms & Conditions
Company information
Mystery Arts is a limited company with the UK registration number 02966794.
Our trading address is 8 Solway Avenue, Brighton, East Sussex BN1 8UJ. Please note we are an online only retailer and wholesaler. Our office hours are 9am to 5pm Monday to Friday.
Our VAT number is 649542115
Product Information on our website
Information provided on our site is not a substitute for professional medical advice. We take no responsibility for any claims or advice made by authors or publishers of any product we sell or for any reliance placed on such claims or advice.
Our product information lists safety guidelines for products such as ear candles and candles, incense and smudge. Any product which involves the use of matches, lighters or fire should always be used with care. Burning candles, incense, smudge, incense resins or Ear Candles should never be left unattended. In addition Ear Candles are not intended for the solitary use of an individual without the supervision of a responsible adult. It is quite common to fall asleep whilst having an Ear Candling treatment and if you elect to use them without the supervision of a responsible adult who will be with you at all times you may run the risk of catching fire. Under no circumstances should children be allowed access to these products without adult supervision and care.
Age Restriction for ordering on our website
Anyone ordering on our site should be at least 18 years old unless a parent or guardian is supervising the placing of the order. We are not able to exert any control over this ourselves so by accepting our Terms & Conditions you are declaring that you fulfill this condition, that you are a responsible adult and that you will follow our safety guidelines and take due care for your safety when using our products.
Availability of Products
Whilst we make every effort to have as many products as possible in stock at all times, sometimes products may not be available for reasons beyond our control. In this circumstance you have the right to cancel your order and receive a full refund. We will inform you within 3 working days if the item you have ordered is out of stock and where possible give you a restock date. If you do not wish to wait for the restocking of the product you have the right to cancel and we will refund your payment.
Delivery
Please see our Delivery & Returns section for information on delivery charges and times
Returns, Refunds and Exchange
Please see our Delivery & Returns section for further information
Offers, coupons, promotions
From time to time on our website we run offers and promotions by way of coupons. Please note only 1 coupon can be used by any individual customer at any one time. Expiry dates and times apply, and offers only apply as long as stock lasts. Sale items are not included in offers and promotions.